Refund & Return Policy

At AGROS LLC, your satisfaction is our top priority. We are committed to providing high-quality bulk nuts and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help.

📦 Returns Policy

Due to the nature of our food products, we accept returns only under specific conditions to ensure product safety and quality:

  • Returns must be initiated within 7 days of receiving your order.

  • Products must be unopened, unused, and in original packaging.

  • Returns are accepted only on non-perishable, sealed items (no returns on opened bags or perishable products).

To initiate a return, please email our team at INFO@BUYNUTSINBULK.COM with your order number, item(s) you’d like to return, and the reason for the return. We’ll respond within 1–2 business days with instructions.

💸 Refunds

Once your return is received and inspected at our facility in Colorado, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be issued to your original method of payment.

  • Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or credit card provider.

If your return is rejected due to opened or tampered packaging, we will notify you and no refund will be processed.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • An error on our part (e.g., wrong item shipped).

  • Damaged or defective products upon delivery.

In such cases, we will provide a prepaid return label.

📦 Damaged or Incorrect Orders

If your package arrives damaged, or you receive the wrong product, please contact us immediately with:

  • A photo of the item and packaging

  • Your order number

We’ll make it right—either by sending a replacement or issuing a refund at no additional cost to you.

❗ Non-Returnable Items

Please note, we cannot accept returns on:

  • Opened or partially used bags

  • Custom or special orders

  • Items purchased on clearance or marked “Final Sale”

Questions?

Our customer care team is here to help Monday through Friday, 9 AM – 5 PM MST.

📧 Email: info@buynutsinbulk.com
📞 Phone: +1 (833) 376-9936
📍 Location: 4th AVE, Brighton, CO, 80601

Thank you for choosing AGROS LLC—Colorado’s trusted source for premium bulk nuts.